Return Policy

Voyabag Return Policy

Contact:
Customer Support Email: support@voyabag.com

Policy Highlights

1>.15-Day Returns: Eligible for unused, unworn items in original condition (post-delivery).

2>.Customer Responsibility: Return shipping costs are not covered.

Return Procedure

1.Initiate Request
    ①Email support@voyabag.com with:

    ②Item(s) for return

    ③Reason for return

    Quality concerns? Attach high-resolution photos for evaluation.

2.Authorization & Guidelines
    Receive a return authorization email with shipping instructions within 24 business hours.

3.Refund Timeline
    Refunds processed to original payment method in 3-5 business days after:

         ①Returned items arrive at our facility.

         ②Items pass quality inspection.

Eligibility Requirements
✓Timing:Return requests must be submitted within 15 days of delivery.
✓Condition:Items must be unworn, undamaged, with original tags/packaging.
✓Gifts:Must be returned immediately in flawless condition.

Non-Returnable Items
🚫 Swimwear/intimate apparel (hygiene regulations)
🚫 Used, altered, or damaged goods
🚫 Unauthorized returns (no prior approval)
🚫 Incomplete/lost gift items (partial refunds only if applicable)

Non-Quality Related Exclusions
The following do not qualify as defects:

     ①Minor craftsmanship variations (e.g., raw edges, loose threads)

     ②Subjective preferences (style, color, size* mismatch)

     ③Monitor color discrepancies

     ④Damage from wear, washing, or improper care

     ⑤Disclosed imperfections at purchase

*Sizing Note:Follow our detailed sizing chart for accuracy; guidance is advisory.

Key Reminders

       Non-Refundable Costs: Original shipping fees and Shipping Guarantee charges.

       Address Protocol:

               ①Never use the sender’s address on your package.

              ②Return addresses are provided only via authorization email.

              ③Unauthorized shipments will be refused.

 Need Assistance?
Contact support@voyabag.com for inquiries or clarification.